Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at primusundies@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at primusundies@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at primusundies@gmail.com.

Return & Refund Policy

We want you to feel confident when shopping with PRIMUS. If you are not satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

Returns & Exchanges

Items may be returned or exchanged provided they:

• Have not been worn, washed, or used.
• Are in their original condition.
• Have all original tags attached.

You may open the packaging to inspect the product. However, for hygiene reasons, underwear that has been worn, washed, or used cannot be returned or exchanged.

Wrong Size or Change of Mind

If you ordered the wrong size or changed your mind, you may request a return or exchange as long as the item meets the conditions above.

Customers are responsible for return shipping costs for change-of-mind or incorrect-size returns.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or different from what you ordered, please contact us within 14 days of receiving your order.

Please provide your order number and photos showing the issue so we can assist you as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the item received was faulty, damaged, or incorrect.

How to Request a Return or Exchange

Please contact us before sending any item back. Include your order number and the reason for your return or exchange.

Do not send products back without contacting us first, as we need to provide return instructions.

Consumer Rights

Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.