Shipping policy

Shipping Policy

We currently ship orders from Vietnam to Australia.

Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed. Once your order has been shipped, you will receive a shipping confirmation with tracking information.

Shipping Time

Standard shipping to Australia is estimated to take 5–8 business days after dispatch.

Please note that delivery times are estimates and may occasionally be affected by customs processing, local carriers, public holidays, weather, or other circumstances outside our control.

Shipping Cost

Standard shipping to Australia is 290,000 VND. The applicable shipping charge will be displayed at checkout before payment.

Tracking

Tracking information will be provided once your order has been dispatched. Please allow some time for tracking information to become active after shipment.

Shipping Address

Please make sure your shipping address and contact information are correct before completing your order.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Customs & Import Charges

International orders may be subject to customs duties, taxes, or import charges depending on local regulations. Any applicable charges not collected at checkout are the responsibility of the customer.

Delivery Issues

If your order is significantly delayed, lost, or arrives damaged, please contact us with your order number so we can assist you.